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Purchase Policy

Terms and Conditions

Obligations prior to the start of the contracting procedure
We inform the user that to access the contracting or use of the products and / or services offered on this website, the user must have prior knowledge of them and, if appropriate, accept the general conditions of contract, which are accessible at all times from this web page to be printed and / or stored by the user.


Identification of the contracting parties
These general conditions for contracting the products and services offered on the website of the Pirineu Zoo Foundation (http://zoopirineu.com/) are subscribed on the one hand by the Pirineu Zoo Foundation, with address in Ctra. L -401, km 35, 25283 Odèn (Spain), and with CIF G25844416, and, on the other, by the buyer of the ticket (the user), whose data is what he has provided on the website for the purpose of Buy the tickets. The user is understood as any natural or legal person who acquires, uses or enjoys any of the products or services offered by the Zoo del Pirineu Foundation or through the intermediation of the website or who registers as a user of the website.


User Obligations
When the user directly fills in all the data included in the forms of this website, it is understood that:

Accept the obligation to provide true, accurate and complete information about your identity and legitimacy.

Accepts and understands that the responsibility for the authenticity, accuracy, validity and truthfulness of the data provided lies directly and exclusively on him since the Zoo of the Pyrenees, without prejudice to the tasks of verifying the correct and adequate nature of these data, has no means to verify and does not verify the identity of the user.

He acknowledges that he is of legal age and that he has the legal and working capacity necessary to subscribe the products offered by the Zoo of the Pyrenees or through the intermediation of the Zoo of the Pyrenees on the website.

Understand and accept that these data are necessary for the provision of services or for the supply of products contracted or subscribed through the website. In the event that the user provides any false, inaccurate or incomplete data, or if the Pirineu Zoo has fundamental reasons to doubt the truthfulness, accuracy and completeness of these data, the Pirineu Zoo may deny you access and / or the present and / or future use of the website or any of its contents, products and / or services. The user must act loyally and in good faith, as well as provide true and accurate data in all their relations with the service provider and pay the amounts corresponding to the operations performed and their shipping costs in the time and manner indicated by the Zoo of the Pirineu in each case.

The user may not assign his user account or resell the products of the Pirineu Zoo to third parties.


Object and description of the service
These general conditions of use and contracting are intended to regulate navigation through the Online Store and the products offered therein, and imply unreserved acceptance by the user of each and every one of the clauses described.

The Pirineu Zoo reserves the right to modify these general conditions of use and contracting at any time and without prior notice to the user by publishing these modifications through the website, without prejudice to ensuring compliance with the contracts already signed .

The Pirineu Zoo reserves the right to modify the commercial offer described on the website (products, prices, promotions and other commercial and service conditions). In the event that there are errors or inaccurate information on the website about any of the prices, the products or their description, and that have directly motivated the hiring of the user, he will have the right to revoke his purchase without any cost . These general contracting conditions complement and form an integral part of the Terms and conditions of use and contracting, as well as the Privacy and personal data protection Policy of this website (hereinafter Terms and conditions), as well as well as those particular conditions that, if applicable, apply.


The terms and conditions have been prepared by the Zoo del Pirineu in accordance with the regulations of application, in particular, in accordance with the Regulation (EU) 2016/679 of April 27, 2016 (RGPD), the Organic Law 15/1999, of December 13 (LOPD), on the protection of personal data, Royal Decree 1720/2007, of December 21, which approves the Regulation of security measures for automated files that contain data from Personal character, Law 34/2002, of July 11, on services of the information society and electronic commerce, Law 7/1996, of January 15, on the organization of retail trade, and the Royal Legislative decree 1/2007, of November 16, which approves the revised text of the General Law for the defense of consumers and users, among other complementary laws.


Both access and navigation and the hiring of any of the products offered by the Zoo del Pirineu on the website require, and therefore implies, the express acceptance of the Terms and conditions without reservation by the user, whether or not a user registered on the Zoo of the Pyrenees websites.


05. Procurement process
Go up to the services of the Pirineo Zoo
For access to free and paid products offered on the Zoo del Pirineo websites for which the personal data of the user is collected, it is understood that when completing and sending this or any form incorporated On the website, the user freely and voluntarily provides personal information and expressly authorizes and authorizes the Zoo del Pirineu to collect and treat them in an automated way, since they are necessary to carry out the purposes and objectives that are detail the Terms and conditions.


Protection, collection and treatment of the personal data of the user
The Zoo del Pirineu states that the personal data provided by the user will be treated in accordance with the regulations in force in this area and taking into account the requirements of Regulation (EU) 2016/679 of April 27, 2016 (RGPD), Organic Law 15/1999, of December 13, on the protection of personal data, Royal Decree 1720/2007, of December 21, which approves the regulation of security measures for automated files which contain personal data, as well as Law 34/2002, of July 11, on services of the information society and electronic commerce or the regulatory provisions that replace them. The personal data provided by the users will be treated with absolute confidentiality and will be protected in accordance with the current regulations in the field of personal data, especially those mentioned in the previous section.


You can access more information through the following link: https://zoopirineu.com/es/politica-de-privacidad/.


At any time, the user may exercise the rights of access, rectification, opposition, limitation and, where appropriate, cancellation, communicating it in writing and indicating their data in the Zoo del Pirineu, Crta . L-401, km 35, 25283 Odèn (Spain), or by sending an email to zoopirineu@gmail.com. If you believe that the treatment does not conform to current regulations, you may file a complaint with the control authority at www.agpd.es.


06. Sale of tickets
The client must check that the ticket they purchased is the one they want (time, day, show, among other data), as there will be no changes or refunds of the amount.

You do not need to print the paper entry. At the zoo box, tickets can be shown on the mobile phone screen.

Illegal resale (or attempted illegal resale) of an entry constitutes a cause for confiscation or cancellation of this entry without returns or any other type of compensation.


07. Provision of the service
If the circumstances so require, the Zoo del Pirineu reserves the right to modify the dates, schedules, programs or animals announced, as well as to decree the suspension of the show. Once the ticket has been acquired, the amount can not be changed or refunded, except for cancellation of the event, in which case the Zoo del Pirineu undertakes to return the amount of the ticket . However, in the event that the suspension occurs due to fortuitous causes or causes, it will not be entitled to reimburse the price.


The Zoo del Pirineu reserves the right to expel from the premises to those who do not comply with these conditions or to indicate the indications made by the staff of the organization.


The Zoo del Pirineu reserves the right of admission. The carrier of the entrance agrees to meet the requirements and the security conditions of the enclosure. The Zoo del Pirineu is not responsible for the improper use of the facilities.


Entry to the grounds for children under 18 years old is prohibited without these being accompanied by persons of legal age. The Zoo del Pirineu will inform prohibited shows for minors as well as the recommended ages of shows.


The carrier of the entrance commits to be respectful with the animals and the personnel of the organization, to disconnect the cellular telephones and all kinds of alarms before the beginning of the show, and not to eat, to drink or to smoke during the flight display Pets are also prohibited, except for support dogs.


The Zoo del Pirineu reserves all the rights to image and intellectual property of the show. The entrance to the enclosure of any object or product that the Zoo of the Pyrenees considers dangerous or that is prohibited by the current regulations is prohibited.


For this purpose, and in accordance with the Law, the ticket holder authorizes the Zoo of the Pyrenees to carry out the revisions or records of the person and the necessary holdings in order to verify that the conditions of access are met.


The ticketholder lends his consent so that his image can be recorded or reproduced for commercial or promotional purposes of the spectacle and other activities of the Zoo del Pirineu.


The Zoo del Pirineu will not be responsible for the losses, thefts, deteriorations, damages or damages caused to the bearer or to his personal objects during the stay in the enclosure.


Any claim related to the performance, suspension, modification or cancellation of the show should be directed to the Zoo del Pirineu with the presentation of the ticket.


For any questions or questions, the customer can contact https://zoopirineu.com/, zoopirineu@gmail.com, telephone 610750224 or at the box office of the Pirate Zoo at Crta address. L-401, km 35, 25283 Odèn, Spain.


08. Procurement process
In accordance with article 23 of Law 34/2002, of July 11, on services of the information society and electronic commerce, contracts signed electronically will be fully effective and will be provided for the ‘Legal order, as long as the consent and other requirements for its validity are present. These contracting conditions are available to all customers of the Zoo of the Pyrenees free of charge. Access to the hiring process is completely free, with no additional cost associated, apart from the ones that the client has for their connection to the Internet. Each and every one of the products offered are duly described in the product file, which will always be available to customers. The card will not include those issues that have not been expressly indicated.


It is considered that the purchase is effective at the moment the customer clicks the “Buy” button. At this time, it is understood that the follow-up of all the phases of the electronic contracting procedure and the inclusion of all the requested data supposes, together with the final express acceptance of the conditions, a clear and direct manifestation of the will of the final customer to accept the general conditions of contracting. The Zoo del Pirineu, as a service provider of the Zoo del Pirineu Foundation, will store in durable support the electronic document in which the contract will be formalized, which the user can access through the link that will be provided to the email of confirmation that it can be printed.


An entry may not be used for advertising, promotions, contests or bets, unless the promoter of the event grants a formal written authorization. The use of trademarks or any other intellectual property of the Zoo del Pirineu will also be subject to the express consent of the Zoo del Pirineu.


The language in which the contracting procedure will be processed and in which the contract will be formalized will be Catalan, Spanish or English according to the language chosen by the user, without prejudice to compliance with the obligations deriving from the regulations in the matter of linguistic policy and of protection of the consumers and the users of the different Spanish autonomous communities.


In case of a suspension of a function, tickets may be changed for another day, for another show, or request the return of the money. To do so, you must contact the Zoo del Pirineu, by calling 610750224 or by e-mail zoopirineu@gmail.com.


The maximum period for managing the changes and returns is 60 days from the date of the suspension.

The changes that occur after the start date of the sale of tickets, such as changes of dates, places, animals, cancellations … are solely and exclusively dependent on the Promoter of the event. Once the changes have been decided, the Zoo del Pirineu will send an email to the email address indicated by the users at the time of purchase, which will show these changes. The Zoo del Pirineu will also inform about these changes on its website so that users and buyers are properly informed.

Entries can be restricted to a maximum number per person, by credit card and, for some events, per family. In the case of purchases in contravention of this rule, in case it is valid for the purchase in question, the company reserves the right to cancel the tickets purchased that exceed this number without prior notice.



9. Rates and types of payment
The prices of the products offered on the website will be expressed in euros and will include the corresponding VAT. On the one hand, the prices prevailing at the time of contracting the products of the Zoo of the Pyrenees can be consulted at all times and prior to the payment on the website during the procedure of contracting the services through the user account and, on the other, in the confirmation email of the purchase of the order.


Payments made through the web portal can be made through the following means of payment: Visa, MasterCard and Maestro.


The purchase will be effective for the Zoo del Pirineu once it receives the confirmation of the purchase by the bank. If the purchase process is interrupted for any reason or if the amount paid does not reach the corresponding amount (including management fees and bank charges), the Zoo del Pirineu will suspend the process informing the client.



Discontinuation rights
The user is guaranteed by law the right to withdraw from the purchase agreement, without indicating the reason, for 14 calendar days from the day in which he receives the product / tickets. To cancel a purchase during the 14-day reflection period, the user must send an email to the zoo.


10. Responsibilities
It is the responsibility of the Zoo del Pirineu that the contents, data or information regarding the products offered on its website are reliable, true and accurate, and is responsible for the prices and the characteristics advertised.


All the products offered have legally recognized terms of guarantee. The parties undertake to fulfill their legal and contractual obligations generated under this agreement. If a party does not fulfill any of its obligations or intends to hinder its fulfillment by the other party, that part will generate the right of the other to claim compensation for damages, both for emerging damage and for loss of profits according to current legislation. In case of unavailability of the product or of impossibility of delivery by major forces, for theft or for loss of the data provided by the client, the Zoo del Pirineu will not be responsible.


The Zoo del Pirineu will put all the commercial and technical efforts at its disposal to keep its services available through the website. However, this obligation will not apply to any lack of availability or performance that is caused by:

Temporary inactivity of the website due to the update and / or technical maintenance.

Causes outside the control of the Zoo of the Pyrenees as major forces, problems of access to the Internet, technological problems beyond the diligent and reasonable management of the owner of the website, actions or omissions of third parties, etc.

Whenever the cases referred to are unrelated to the control and the diligence of the owner, it will not belong to the Zoo del Pirineu to indemnify the client for lost profits, damages or damages. In the event of the closure or suspension of the website due to reasons beyond the control of the parties, the client will be promptly informed of the transfer of the service to a new domain, with the sole modification of the stipulations of this agreement for Regarding the domain in which the platform remains active.


11. Applicable regulation
The provision of services of the Zoo of the Pyrenees through its web page will be governed and interpreted in accordance with the provisions of the established Terms and conditions or, as the case may be, in accordance with the particular contractual conditions established for such effects. Likewise, the contract not provided in the field of interpretation, validity and execution will be followed, in accordance with Spanish regulations in force and applicable in this matter, with special attention to the regulations for the protection of consumers and users.


12. Competent courts
Both parts are governed by the laws of the Spanish State and are subject to the jurisdiction of the competent Courts and Tribunals of the city of Solsona.


These general conditions of use and hiring regulate the registration, access and use of services rendered to the user by the Zoo of the Pyrenees, as the service provider.


Return policy
The policy of the Zoo of the Pyrenees lasts 30 days. If you have spent 30 days of your purchase, unfortunately you can not offer a refund in return.

To be eligible for a refund, you must contact the Zoo of the Pyrenees at least 24 hours before the date of the activity / entry.

Non-returnable products:

* Gift cards

To complete your return, the Zoo in the Pyrenees requires a receipt or proof of purchase.

There are some situations in which partial reimbursements can only be guaranteed: (if applicable)

* Books with obvious signs of use

* Any item that is not in its original condition, which is damaged or missing parts for reasons beyond the Zoo of the Pyrenees.

* Any item that is returned more than 30 days after its shipment.

Refund (where applicable)

Once your return is received and inspected, the Zoo del Pirineu will send an email to notify you that it has received its return. It will also notify you of the approval or refusal of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain amount of days.


Late or lost reimbursements (where applicable)

If you have not received your refund yet, please check your bank account again.

Then contact your credit card company. It may take some time for your refund to appear officially.

The next step is to contact your bank. It often happens a little while before your refund becomes visible.

If you have followed all these steps and have not yet received the refund, please contact zoopirineu@gmail.com.


Articles in offer (where applicable)

Only regular price items will be reimbursed, unfortunately the products on offer can not be refunded.


Exchanges (where applicable)

Only items that are defective or damaged are replaced. If you need to change it by the same article, send an email to zoopirineu@gmail.com and send the article to: Zoo del Pirineu, Crta. L-401, km 35, Odèn, ESP, 25283, Spain.



If the item has been marked as a gift when it was purchased and sent directly to you, you will receive a gift credit for the value of the refund. Once the Zoo del Pirineu receives your article, a gift certificate will be sent by post.



To return your product, you must send it to: Zoo del Pirineu, Crta. L-401, km 35, Odèn, ESP – 25283, Spain.

You will be responsible for paying the shipping cost for the return of the item. The cost of the shipment is not refundable. If you receive a refund, the cost of sending the refund will be deducted from your refund.

Depending on where you live, the time it takes when you receive the product exchanged can vary.

If you are sending a product worth € 75, you should consider using a tracking delivery service or buying an insurance for shipping. The Zoo del Pirineu does not guarantee that you receive your return.

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